Feeling buried by work yet driven to do more? We sat down with operations leader Bob Hendrickson to explore a simple truth with big consequences: you can’t manage time, only commitments. From the factory floor to running multi-facility, make-to-order operations at Steelcase, Bob shows how lean principles and David Allen’s Getting Things Done combine into a trusted system that lowers stress and raises output—at work and at home.
We trace Bob’s path through hypergrowth, crisis, and supply chain shocks, and unpack why systems outperform willpower. Bob shares his “compass” for action: start with self-mastery (a personal GTD setup that holds every promise), harmonize the team (short huddles, clear owners, visible outcomes), leverage proven systems (Toyota’s TPS, two-second lean, Scaling Up, topgrading), and let results follow. The conversation gets tactical fast: define what done looks like, break work into the next visible step, capture ideas the moment they appear, and review lists by context so the right options surface at the right time.
Ready to build a system you trust? Listen now, share it with someone who needs less stress and more momentum, and subscribe for more conversations on making money simple so you can fully live today. If this helped, leave a quick review—it helps others find the show.
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Get to know our guest
Bob started at Steelcase fresh out of high school in 1988 working on the production line, assembling file cabinets. Over the years, Bob was given opportunities to work in a variety of Operations and Product Development roles, including Director of Lean / Continuous Improvement, Plant Manager of our Seating operation, and Director of Operations Integration, working to integrate the various elements of Operations to function more effectively, as well as to integrate the latest technology into manufacturing. Bob is currently Director, US Operations at Steelcase. He’s also an internal coach & teacher on various aspects of enterprise excellence including Lean manufacturing, strategy deployment and the “Getting Things Done” (GTD) methodology. Previously, he held positions as plant manager, superintendent and director of lean / continuous improvement. He resides in East Grand Rapids with his wife Kristen and children.
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Investment advisory services offered through CWM LLC, an SEC-registered investment advisor. Carson Partners, a division of CWM LLC, is a nationwide partnership of advisors. The opinions voiced in the Way to Wealth with Scott Ford are for general information only and are not intended to provide specific advice or recommendations for an individual. Past performance is no guarantee of future results. All indices are unmanaged and may not be invested into directly. Investing involves risk, including possible loss of principal. No strategy assures success or protects against loss. To determine what may be appropriate for you, consult with your attorney, accountant, financial or tax advisor prior to investing. Guests on Way to Wealth are not affiliated with CWM, LLC. Legado Family is not affiliated with CWM LLC. Carson Wealth 19833 Leitersburg Pike, Suite 1, Hagerstown, Maryland, 21742.
